IT Help Desk
IT SUPPORT WHEN YOU NEED IT!
You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer?
Assistance Is Just a Phone Call Away
Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Service Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority. So go ahead. Put your frustrations on hold … and bring your technical problems to us!
When you call our IT Service Desk, we don’t just ask you how we can help; we get right down to business with:
We Know Apps
Our Service Desk supports popular applications for:
Desktop Publishing
Graphics
Office Productivity Suites
Email
Anti-Virus
Word Processing
Database
Domains
PC and Network
Desktop Operating Systems
Wireless Devices
Your Full-Service IT Provider
Live Support, 24/7
Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your
technical equipment, you can give our team a call.
technical equipment, you can give our team a call.
More Experience for Swifter Issue
Resolution
Resolution
Our Service Desk is staffed by seasoned technicians with a minimum of two-years’ experience resolving
application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.
application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.
Microsoft Office Expertise
All Service Desk technicians are certified Microsoft
Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
Customer Recognition
Each time one of your users calls the Service Desk, our technician automatically sees your unique
customer profile so we can move more quickly to correct your problems.
customer profile so we can move more quickly to correct your problems.
Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.
Let our service desk experts handle your technology questions.
We’ve Got IT Covered
Our Service Desk support includes:
PC and network troubleshooting
Handheld device configuration and troubleshooting
Popular applications for business
Administrative tasks
Software installations
Virus/spyware removal
File/folder restores
Remedies for Little Things that Wreck Productivity
Not every issue is a major catastrophe … until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:
Resetting passwords
Unlocking accounts
Creating user accounts and groups
Setting file and folder permissions
No problem is too small to worry about when it’s yours
We are your Full-Service IT Provider
Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 service desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.
